Legal Policies

Welcome to Vfriend Limited / Vfriend.com and /or its affiliates. By using Vfriend services, you agree, on behalf of yourself and all members of your household and others who use any service under your subscription to our conditions.

Disclaimer of Warranties

By using our website, you agree to the privacy policy.

To the fullest extent permitted by law or regulation, we make no warranties of any kind for the Service, either express or implied, including, implied warranties of merchantability or fitness for a particular purpose.

We do not warrant that the Service will be uninterrupted or error free, that defects will be corrected, or that our Website or third party app/sites that makes the Service available is free of viruses or other harmful components.

Limits on Liability and Obligation

Vfriend Limited and its officers, directors, shareholders, parents, subsidiaries, affiliates, agents, licensors, or third-party service providers are not liable for any:

  • Consequential (including loss of data, funds, files, profit, or goodwill or the costs of procurement of substitute goods or service) damages.
  • Indirect damages.
  • Incidental damages.
  • Special damages.
  • Punitive damages.

This is true whether these damages occur in an action under contract, or from negligence or any other theory, arising out of, or in connection with, this Agreement, the Service, or the inability to use the Service.

In addition to reasons such as scheduled system maintenance, damages could arise from circumstances beyond our control, even if we advise you of the possibility of such damages. These circumstances could include:

  • Power outages.
  • System failures.
  • Natural disasters.
  • Card fraud
  • Extreme weather.
  • Cyber-attacks, including Denial of Service (DoS).

Vfriend Limited won’t be liable for any failure of availability or performance due to scheduled system maintenance or circumstances beyond our control (such as power outage, computer virus, system failure, fire, flood, earthquake, or extreme weather).

Vfriend Limited, our service providers or other agents, also won’t be liable for:

  • Any loss or liability you may incur resulting wholly or partly from failure or misuse of your equipment or software provided by an external company (such as an Internet browser provider, an Internet access provider, an online service provider, or an agent or subcontractor of any of them).
  • Any direct, indirect, special or consequential, economic, or other damages arising in any way from your access/use/failure to obtain access to the Service.

VFRIEND SUPPORT FEES

Your Vfriend support fee entitles you to the privileges of the subscription you subscribed to at Vfriend. By subscribing and using this website, you agree to take full responsibility for the payment of all support fees subscribed too and any additional charges relating to your subscription. Please take note, whether or not you have utilized/accessed the support services during your subscription period, you are still liable for your support subscription. (Unless if you have opted-out/Cancelled your support subscrption minimum 4 days before your renewal date).

BILLING

All accounts with a balance due for services, subscription, or on-account charges, will be debited directly on the corresponding credit/debit card loaded on your profile. This billing will be in accordance to the services you have signed up for and will be charged on the re-occurring renewal date.

In the event of a failed debit, we will attempt to bill your account for four or more consecutive days and should the direct debit still fail, the debt owed will be carried over for full recovery of outstanding balances.

PRICE INCREASE

Vfriend reserves the right to increase prices (Support services and other services or fees) at any time. You will be duly informed via email prior to these changes. Notwithstanding any change in the subscription prices. All subscribers who subscribed to a support service subscription prior to the implementation of the new price increase, will be exempted from the price review up until their renewal date / next billing cycle.

AUTOMATIC RENEWAL/TRANSACTION POLICY

Your support subscription is either a weekly, monthly, Quarterly and or Annual rolling contract and you will automatically be billed in advance on your renewal date. We ask that you please ensure that your account is sufficiently funded ahead of the payment being collected. You are responsible for informing your bank that these payments will be occurring to ensure that they do not place a hold or block on your debit card leading to a failed payment.

CHANGE OF DEBIT/CREDIT CARD DETAILS

We ask that you please ensure that you update your debit/credit card details on the subscription platform, and in the event that it is lost, stolen or expired to update us immediately. Your billing is tied to your debit/credit card and NOT your bank account. It’s important that the correct details are stored on your profile at all times. The responsibility for this lies with you, and if billing fails due to incorrect card details and the subscription is cancelled, members will still be liable for the debt accumulated on their profile.

MEMBERSHIP PAUSE

You can pause your subscription on the website, indicate the reason for pausing. You can pause your subscription for a minimum of 5 days and a maximum of 10 days in a calendar year.

CANCELLATION/OPT-OUT

In the event that the a subscriber will be unable to continue with Vfriend support services, only the member have the authority and mandate to opt-out / Cancel their membership on the Vfriend website, send us an email on info@vfriendonline.com 5 days before the next billing(renewal) date. The member must ensure written confirmation is received as proof of having opted/cancelled (before next billing date) to avoid being billed again.

Indemnification / Not Liable for any Loss

Vfriend Limited uses third party financial service to collect and process payments, hence by using this site or using our services, Vfriend, its officers, directors, shareholders, parents, subsidiaries, affiliates are not liable for any form of loss that may arise from providing your card for payment processing.

Except where we’re liable under the terms of this Agreement or another agreement governing the applicable use of online service, you agree to indemnify, defend, and hold us, our affiliates, officers, directors, employees, consultants, agents, service providers, and licensors, harmless from any and all third-party claims, liability, damages, obligations, demands, charges, expenses, and/or costs (including reasonable attorney’s fees) arising from:

  • A third-party claim, action, or allegation of infringement, misuse, or misappropriation based on information, data, files, or other content or materials you submit to us.
  • Any fraud, manipulation, or other breach of this Agreement or the Service.
  • Your violation of any other applicable laws, regulations, or rights of a third party, including rights of privacy, publicity, or other property rights.
  • The provision of the Service or use of the Service by you or any third party.
  • Any negligent or intentional act or omission by you in the performance of your obligations under this Agreement.
  • The violation of any applicable law, statute, or regulation in the performance of your obligations under this Agreement.
  • Any breach of a representation, warranty, covenant, or obligation contained in this Agreement.

We reserve the right to defend/control (at our own expense) any matter otherwise subject to indemnification by you. In such a case, you will cooperate with us in asserting any available defenses. You won’t settle any action or claims on our behalf without our prior written consent.

You are providing this indemnification without regard to whether our claim for indemnification is due to the use of the Service by you, your Authorized Representative, or your Delegate.